How to Prepare for Your Diagnostic Session

1. Capture What You Hear, See or Smell

Start by writing down everything you have noticed about the issue. When did it begin, how often does it happen and what driving conditions trigger it? Documenting these details helps our mechanics narrow the possibilities quickly.

Use your phone to snap photos or a short video of warning lights, leaks, dashboard messages or anything unusual. Good lighting and a steady hand go a long way.

• Photos of warning lights, leaks or damage
• Videos of noises or dashboard behaviour
• Any diagnostic or OBD-II codes already pulled

2. Collect Maintenance and Repair History

If you have recent invoices, warranty notes or DIY maintenance logs, keep them nearby. Knowing what has already been replaced prevents duplicate work and surfaces patterns our mechanics can spot instantly.

• Last oil change and mileage
• Recent services or repairs
• Aftermarket parts or modifications

3. Test Basic Functions Before the Call

Check simple items like fluid levels, tire pressure and battery terminals. If you can safely reproduce the symptom in your driveway, do a dry run so you know how to trigger it while on video.

• Confirm the vehicle starts and idles safely
• Note any new vibrations, smells or smoke
• Have a helper ready if you need to press pedals or hold the camera

4. Prepare Your Space & Connection

Park in a well-lit area with enough room to move around the vehicle. Wipe the camera lens on your phone, charge the battery and, if possible, join the session on Wi-Fi for the clearest stream. A portable light or headlamp is handy for under-hood shots.

5. Share Files Ahead of Time

Upload photos, PDFs or scanner reports in your dashboard before the session. Your mechanic reviews everything in advance so you can dive straight into next steps instead of searching for files live.

• Upload files to your AskAutoDoctor dashboard
• Label each file with the system or symptom it covers
• Bring any outstanding questions you want answered live