1Before the Session
After booking, you'll receive a confirmation with your mechanic's name and session time. Your mechanic will review any files or notes you've uploaded beforehand.
2Connecting to Your Session
At your scheduled time, click the session link from your dashboard or email. Make sure you're in a location with good lighting and cellular/WiFi signal.
Park somewhere you can safely move around the vehicle if needed.
3The Diagnostic Process
Your mechanic will ask clarifying questions about the problem, then guide you through visual inspections. They may ask you to show specific areas, start the engine, or demonstrate the issue.
Don't worry if you're not mechanical—they'll explain what to look for in plain language.
4Getting Your Results
At the end, your mechanic will explain their findings, what they recommend, and estimated costs if you need repairs. You'll receive a written summary in your dashboard.
Key Takeaways
- 1Sessions happen via secure video call
- 2Mechanics guide you through the process
- 3You get a written summary afterward
- 4No mechanical experience required
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