1Written Estimates
In most Canadian provinces, shops must provide a written estimate before work begins. They cannot exceed this estimate without your approval.
2Authorization
Shops cannot perform unauthorized work. If they find additional problems, they must contact you for approval before proceeding.
3Your Parts
You have the right to request your old parts back. Some exceptions apply (warranty parts, core charges), but generally, they're yours.
Pro Tip: Asking for old parts discourages unnecessary part replacement.
4Disputes
If you have a dispute, document everything. Contact your provincial consumer protection office if you can't resolve it with the shop. Some provinces have automotive-specific dispute resolution.
Key Takeaways
- 1Get written estimates before work starts
- 2Shops need approval for additional work
- 3You can request old parts back
- 4Document everything for disputes
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